Billing and account
Reset a forgotten password
Admins & staff
Get a reset link by email and choose a new password when you cannot sign in.
Where:Sign inForgot password?
- On the sign in page, select Forgot password?.
- Enter your Email.
- Select Send reset link. Hydi shows Check your email.
- Open the email and select the reset link.
- Enter a New password, then enter it again in Confirm password.
- Select Reset password. Hydi signs you in and opens your dashboard.
Good to know
- Hydi shows the same message whether or not an account uses that email, so check the address if nothing arrives.
- If the link has expired or was already used, Hydi says so and offers request a new reset link.
- The two passwords must match and meet the minimum length shown under the field.
Related
- Change your passwordSet a new password for signing in to Hydi while you are signed in.
- Change your email addressChange the email you sign in with by confirming a code sent to the new address.