Tasks

Reopen a completed task

Admins only

Bring a completed task back to Active, or send it back to the client for changes.

Where:SidebarTasksTask name

Select Tasks in the sidebar and choose Completed from the status list.
Select the task, then select Go To Task.
Select Reopen.
In Reopen Completed Task, choose Mark as Active or Send Back for Changes.
Enter a reason. It is optional for Mark as Active and required for Send Back for Changes.
Select Reopen Task or Send Back.

Good to know

Only the business owner sees Reopen, and other staff and admins do not.
Mark as Active does not notify the client, but Send Back for Changes does and includes your reason.
If reopening the task would take you over your plan's limit on active clients, Hydi refuses to reopen it.

Send a task back for changesTell the client what to fix on a submitted task so they can try again.
Mark a task as completeComplete a draft or active task yourself, without waiting for the client.
See a task's historySee who did what on a task and when, from creation to completion.

Cancel a task

Withdraw a task you no longer need so the client stops seeing it.

See a task's history

See who did what on a task and when, from creation to completion.

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